Harnessing innovative technology with Automated Fraud Alert

Automated Fraud Alert graphic

DID YOU KNOW? Ukrainian FCU is enrolled in Automated Fraud Alert (AFA) / Free to End User (FTEU) for all UFCU credit and debit cards.

 

AFA is a service that uses automated channels to notify a member about suspect transactions:

 

Cordless Phone Blue IconDigital voice – an automated calling system that is used to notify and allow the member to respond interactively to suspect transactions.

→ We strongly encourage members save (800) 272-9446 in their phone directory as “UFCU Fraud Alert” (or something similar), so when/if a member is contacted, they will know this is a legitimate call related to their debit/credit card account.

Mobile Phone Blue IconFTEU SMS – a text messaging solution that allows a member to receive and respond to free SMS messages regarding suspect transactions.

→ We strongly encourage members save (800) 272-9446 in their phone directory as “UFCU Fraud Alert” (or something similar), so when/if a member is contacted, they will know this is a legitimate call related to their debit/credit card account.

Email Envelope Blue IconEmail – email(s) will be delivered to the home and work email addresses providing information regarding suspect transactions.

 

All members are automatically enrolled in AFA. There is no registration required for AFA.

For the AFA tool to be effective members are solely responsible for updating their personal contact information including phone number and e-mail address.

How do members keep their contact information updated? TWO easy options:

  • Log into online banking or access your account/s through our mobile app and navigate to your Profile. If you do not have our mobile app search for “Ukrainian Federal Credit Union” in the Apple App Store or Google Play and download our app.
  • Call us toll-free (877) 968-7828 and a Member Service Representative will guide you through the steps.

What are the benefits of AFA?

  • Automated Fraud Alerts are timely.
  • AFA expands the ability to contact members about potential fraud, via Digital Call, SMS Text and Email.
  • Members can respond immediately.
  • Fraud trends can be recognized earlier in the process.
  • If identified as fraud, the process to status an account can start immediately.
  • AFA provides a positive member experience.
  • Now members can be reached via SMS Text with Free-To-End-User (FTEU), with not having to register online and is free of charge.

→Not a member yet? Click here to get started.

Third Party Links Disclaimer. You are now exiting the Ukrainian Federal Credit Union Web Site. Please read the following and then click on the button below to access your requested website. Links that open a new browser window are opening a third party page. Ukrainian Federal Credit Union is not responsible for the content or availability of these linked sites. UFCU does not represent either the third party, or the member, if the two enter into a transaction. Privacy and security policies may differ from those practiced by Ukrainian Federal Credit Union. To return to the UFCU web site, click Cancel window that opened for the third party link.