Customer Service

Call 877-968-7828 for assistance with your accounts

For branch phone numbers go to Locations & Hours

FAQs

What is UFCU's routing number?

The ABA routing number is 222382221.

How do I find my account number?

Because your account number is a unique identifier and is considered sensitive information, only the registered user on the account has access. You may find the account number on your personal or business checks or on your eStatement.

I'm traveling to another country. Do I need to let my credit union know?

Yes, especially if the account holder plans to access their account while outside of the United States. Members may set up a travel notice through online banking or by calling during normal business hours at 877-968-7828. If a member travels abroad and tries to access their account without notifying us, we will temporarily place a hold on the account until we can verify that the account holder is the person accessing the account.

I forgot/lost the PIN for my debit card. How do I get a new one?

Please call us during normal business hours at 877-968-7828, so that a member services representative may assist you. We are able to request for a PIN (Personal Identification Number) to be mailed directly to the member. Please note that Ukrainian FCU is unable to provide a PIN over the phone, or other communication channel, other than through the mail. Ukrainian FCU does not generate or store anyone’s PIN, but instead serves as a secure portal through which members may send and receive information regarding their debit card.

What is audio response?

Our 866-791-1018 audio response phone number gives members the opportunity to access their account information, check branch hours, check rates, report a lost/stolen card, or transfer to a member service representative all over the phone.

How do I increase the limit on my Ukrainian FCU VISA credit card?

Please notify us of your request. Then, be ready to provide us with a few documents:

  • If employed, pay stubs for the most recent two (2) months.
  • Tax return for the most recent year.
  • Bank statements for the most recent two (2) months.

We welcome you to visit one of our branches, contact us by phone 877-968-7828, or send us a message through our Comments or Questions form.

What is shared branching and does Ukrainian FCU participate?

Shared branching allows members of one credit union to do a range of transactions at another credit union. Through the CO-OP Shared Branch network, participating credit unions can serve members in diverse geographical locations, even when they move or travel.

Members of Ukrainian FCU have the option to do certain transactions at more than 5,600 locations from coast to coast. To learn more we invite you to explore our Shared Branching brochure.

Online & mobile banking

Locked out of online banking or forgot password?

Click on ‘Forgot Password’ and follow the instructions on your screen. If you still cannot unlock your account please call us at 877-968-7828 during normal business hours.

What is RDC?

RDC stands for Remote Deposit Capture. With the Ukrainian FCU mobile app, which anyone can download for free on their Apple or Samsung mobile device, members can deposit checks through their mobile device.

How do I deposit a personal check using a mobile device?

You must first download the Ukrainian Federal Credit Union mobile app for your Apple or Samsung device. Once you download the app, please follow the instructions below:

  1. Endorse check by signing your name in ink (not pencil).
  2. Write “For UFCU Mobile Deposit Only” below the endorsement.

Please note that the daily deposit limit is $2,500.00.  If you’d like to raise the daily deposit limit on an account, please call our toll-free number at 877-968-7828 or local branch.

How do I deposit a check for my business or organization using a mobile device?

You must first download the Ukrainian Federal Credit Union mobile app for your Apple or Samsung device. Once you download the app, please follow the instructions below:

  1. Endorse check by printing the name of the business or organization in ink (not pencil).
  2. Write “For UFCU Mobile Deposit Only” below the endorsement.

Please note that the daily deposit limit is $2,500.00.  If you’d like to raise the daily deposit limit on an account, please call our toll-free number at 877-968-7828 or local branch.

Why does your online banking system periodically request that I change my password?

The security of your account is one of our primary concerns, and in order to safeguard against potential online threats, we periodically will request that an online banking user change their password.

Overdraft

What is an overdraft?

An overdraft occurs when a member does not have enough money in their account to cover a transaction, but UFCU pays it anyway.

How does Ukrainian FCU cover an overdraft?
  • We have standard overdraft practices that come with your account.
  • We also offer overdraft protection plans, such as a link to another account or a line of credit, which may be less costly than our standard overdraft practices.

To learn more, please call us at (877) 968-7828.

What are the standard overdraft practices that come with my account?

We do authorize and pay overdrafts for the following types of transactions:

  • Checks and other transactions made using your checking account number
  • Automatic bill payments
Are there overdrafts that Ukrainian FCU does not authorize?

Yes. We will not authorize and pay overdrafts for the following types of transactions without your consent:

  • ATM transactions
  • Everyday debit card transactions

We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction. If we do not authorize and pay an overdraft, your transaction will be declined.

What fees will I be charged if Ukrainian FCU pays my overdraft?

Under our standard overdraft practices:

  • We will charge you a fee of up to $27 each time we pay an overdraft
  • There is a limit of 5 charges per day on the total fees we can charge you for overdrawing your account
What if I want Ukrainian FCU to authorize and pay overdrafts on my ATM and everyday debit card transactions?

If you want us to authorize and pay overdrafts on ATM and everyday debit card transactions, please…

You can revoke your authorization for Ukrainian FCU to pay these overdrafts at any time by any of the above methods. Your revocation must include both your name and your account number so that we can properly identify your account.

Third Party Links Disclaimer. You are now exiting the Ukrainian Federal Credit Union Web Site. Please read the following and then click on the button below to access your requested website. Links that open a new browser window are opening a third party page. Ukrainian Federal Credit Union is not responsible for the content or availability of these linked sites. UFCU does not represent either the third party, or the member, if the two enter into a transaction. Privacy and security policies may differ from those practiced by Ukrainian Federal Credit Union. To return to the UFCU web site, click Cancel window that opened for the third party link.