Provide expertise and technical support to identify, troubleshoot and resolve any network, systems and/or applications issues reported by internal and external users.
Install and configure workstations, servers and other network equipment including routers, switches, printers, tablets, smartphones, corporate phones, etc.
Maintain existing systems and applications and perform upgrades where required.
Monitor and analyze network security and implement fixes to any potential security vulnerabilities.
Research and recommend innovative, automated approaches for administrative tasks.
Research and recommend new technologies to enhance internal and external user experience.
Prepare and maintain information technology related documentation.
Ensure that any changes to network, systems and applications are done in accordance with change management best practices and follow change policies and procedures.
Assist in development and ongoing maintenance of information security program including governance, risk assessment, access controls, and any other domains of the security program.
Perform account administration, setting up new users, disabling/deleting terminated users, managing access permissions throughout the employee life cycle.
Maintain and execute identity and access management process including policy, procedures and related documentation including access control review process.
Identify, develop and deliver IT and information security training to staff.
Support, follow and evangelize corporate policies and procedures.
Assist in the development, monitoring and management of the incident response process including policy, procedures, response including documentation of active security threats and remediation actions.
Participate in DR/BCP practice by assisting in disaster recovery, back-up and testing procedures for internal and external applications including working with external vendors.
Support and assist in information security related audits including internal, external, third-party, regulatory, etc.
Manage the end of the systems lifecycle, disposing of equipment in a secure, eco-friendly manner.
Maintain professional and technical knowledge by attending technology and information security related seminars, conferences, educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
Ensure applications are used properly and in accordance with company policy, licensing and other restrictions.
Be available 24/7/365 in case of an emergency requiring off-hours work.
Be willing to perform any task or function that further enhances the mission and vision of the credit union and its internal and external user experiences
Must have reliable transportation and the ability to travel locally, regionally and domestically.
Knowledge and experience in core banking, loan processing, imaging, online/mobile banking applications is preferred.
Bachelor’s degree (B. A.) from four-year college or university in computer or information security or IT related field plus 2 years’ experience in similar role. In lieu of degree a similar combination of education and experience will be considered.
Assists members with opening and closing a variety of savings, transactions, convenience and consumer loan accounts.
Answers questions about products and services and resolves problems that are within their authority to resolve, refers problems that are beyond their authority to their supervisor, along with their recommendations.
Handles share transfer requests, processes mail transactions, researches discrepancies and assists members in balancing their accounts.
Ensures that appropriate records are maintained and required reports are prepared.
Maintains member account information on computer system.
Researches and resolves member inquiries regarding account statements, disputes and monetary adjustments.
Assists members with various on-line home banking, plastic card issues, problems and questions, including but not limited to theft and/or card loss and new PIN request processing.
Processes credit/debit/ATM card applications according to credit union policy.
Opens and assists members with IRA’s, share savings & certificates and all transaction accounts.
Identifies cross-sell opportunities and cross-sells services to members.
Acts as liaison between members and various organizations and departments.
Processes wire transfers.
Adheres to branch cash control and negotiable items by maintaining current knowledge of credit union products and services and applicable federal regulations, including all bank secrecy principles.
Proficiency in English and Ukrainian.
Associate’s degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.
Kelly Nield, Human Resources Manager, (585) 360-1753, firstname.lastname@example.org
UKRAINIAN FCU IS AN EQUAL OPPORTUNITY EMPLOYER.
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